Thank you for Choosing Wibuprint.
“Before you place your order please make sure you check our shipping policy and if you still need help please send us an email.”
Wibuprint is a printing company that offers printing services. As we don’t have our own delivery network we depend on carriers.
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- $7 for re-ship to US/item
- $10 for re-ship globally / item
Where do you ship?
We offer worldwide shipping.
We aren’t able to ship to APO/ FPO and PO b addresses.
How can I track my order?
Once we ship your order, we will send you a confirmation email, tracking number, and a link to track your order.
Alternatively, if you have a registered account with Wibuprint, or created an account when you placed your order, you can view the status of your order online. Simply visit the “My account” section, sign into your account and view your recent orders.
Please note – this option is only available if you created an account when you placed your order. If you created a Guest account during checkout, you will not be able to log in.
What if my order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 days after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming with you that the shipping address was correct. It would also be good to get in touch with the local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you think you haven’t received it; we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.
You can check out our return policy for up-to-date details about reshipments.
What if the recipient’s address was wrong?
If the recipient’s address was wrong, then you are held responsible. Usually, the package is sent back to the return address. We will send you a notice once your order arrives back to our facility.
New shipping charges will be applied for orders that have been unclaimed at customs, returned by the recipient, or had an incorrect address originally provided.
Below re-shipping cost will be applied:
If the package was not returned to our facility, then you would have to place a new order to replace the original.
My order shows it is being returned to sender, what now?
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address.
Other instances include the package being unclaimed at customs or refused/returned by the recipient. You will receive notice once the order arrives back to our facility.
We would contact you to determine how you would like to proceed and to update the address if you wish to have the product reshipped.
New shipping charges will be applied for orders that have been unclaimed at customs, returned by the recipient, or had an incorrect address originally provided.
What happens if a package isn’t delivered, but the tracking state that it did?
Wibuprint will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.
In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it, Wibuprint would not cover the cost of reshipping the order.
Again, this only applies if the tracking details state that a delivery was made to the recipient’s address.
In most instances, it is found that the delivery was made, but the package was left in an unexpected location at the recipient’s address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left under table on the back porch.”
What if the product is damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to [email protected], then we’ll gladly arrange a replacement to you.
At Wibuprint we are only responsible for printing and shipping your orders on time with the requested delivery service and carrier, but we are not responsible for any delays that might happen by the carrier due to Holidays and natural disasters such (severe weather conditions,…)
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